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What
are the jewelry pieces made of?
What are the lengths
of the necklaces and bracelets?
How are the photos protected?
How
do I place an order?
Do you make custom jewelry?
When
Will My Order Ship?
What
are the shipping costs? How is the jewelry packaged?
What
is your return policy?
What
are the jewelry pieces made of?
Each bead is made of glass, crystal, or freshwater pearls. All wire
and findings are sterling silver and every silver ring between each
bead is soldered for extra sturdiness. The photo charms are also
sterling silver. Three sizes are available: 1" by 1" square,
3/4" by 1" vertical rectangle, 1" by 3/4" horizontal
rectangle.
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What
are the lengths of the necklaces and bracelets?
The standard lengths (from end to end) are:
Necklaces:
17-17.5 inches
These fit at a loose choker length on most, but there are several
rings at the end to adjust the size.
Bracelets: approximately 7
inches, the bracelet is held together with a toggle clasp.
Please let us know if you need a different size, and we
will be happy to accommodate.
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How
are the photos protected?
The photo charms are coated with a protective finish making them
waterproof. You can wear your jewelry in the shower, doing dishes,
swimming. We do suggest not spraying hairspray, perfumes or sunscreens
on the jewelry. As with any piece of jewelry, it should be treated
with care.
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How
do I place an order?
Place
the items you would like to purchase into your shopping cart and
complete your order. The order and payment are placed through PayPal--please
make sure that your email and mailing addresses are current with
PayPal before ordering. (Note: You do not need to have
a PayPal account to make a purchase.) Once your order has been approved,
you will receive a confirmation email for your order from PayPal
and a second email from us with instructions on how to get the photo(s)
ready for your jewelry.
After
your order has been confirmed, the next step is to send your photo(s)
of choice to us either through email or postal service. Make sure
to choose photos that will look appropriate when cropped to the
shape of charm you purchase. Keep the photo(s) at its original size
because we will crop and edit the photo(s) for you and even convert
to black and white, if you so choose.
A final draft of the image(s) will be emailed to you before
we make the photo tile(s).
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Do
you make custom jewelry?
YES--to a degree. We can create jewelry similar to our current designs.
You can choose a color scheme and suggest bead shapes, or we may
be able to try a completely different idea. Please note that shipping
times on custom jewelry will take longer due to ordering supplies
specifically for your order. Please email us for more informaiton.
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When
Will My Order Ship?
You should allow 2-3 weeks for delivery from the time we receive
your photo(s). We strive to deliver faster than 2 weeks. In
many cases it will be shorter; however, DURING VERY BUSY TIMES THE
TURNAROUND TIME WILL EXCEED 3 WEEKS. Please
bear in mind that all of our jewelry is handmade, so the process
takes time.
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What
are the shipping costs? How is the jewelry packaged?
Shipping
is $7 via USPS Priority Mail for orders up to $100. Orders between
$100 and $199 are $10 for shipping, and orders of $200 or more are
$15 for shipping. If you are willing to pick up your order in Pleasant Prairie, WI, then the shipping charges will be waived (there
is a checkbox for this option--must be checked on each item ordered).
Sorry U.S. orders only. Each jewelry piece is delicately placed
in an organza drawstring bag and then wrapped in bubble wrap.
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What
is your return policy?
Since each piece of jewelry is handmade with your personal photos,
all sales are final. We cannot accept returns or issue refunds.
However, we want you to be completely delighted with your purchase.
If there is a defect or problem, then we will be more than happy
to work with you to correct the situation and replace or repair
the piece with the same image.
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